Return Policy

  1. Returns and Refunds
    • You must notify Houterasies of the return within 7 days of purchasing the goods.
    • We will only process a return and a refund if you notify us at houterasies@gmail.com. Houterasies will then ask you to take photos of the damaged good and send it to us.
    • You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Houterasies will be liable for that cost.
    • The goods should at no circumstances be send back to the manufacturer.
    • Replacements, refunds, or credits will only be affected once the goods in question have been returned to our warehouse and inspected.
    • If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
    • Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
    • We will not refund if there is any evidence that the product has been used.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    • If you are shipping an item/items over R450, you should consider using a tractable shipping service or purchasing shipping insurance. Houterasies does not guarantee that we will receive your returned item.
    • When a refund is granted due to you not wanting the good, the refund will exclude the initial delivery fee and a 15% handling fee will be deducted from the refund.
  2. Exclusions: We cannot accept the following items for returns
    • For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
    • Where the products are personalised or made to the customer’s specifications.
    • Where the products are perishable or will expire rapidly.
    • Where wrong clothing or shoe sizes have been ordered – unless otherwise specified on the daily email.
    • Where the products by reason of their nature cannot be returned.
    • If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
    • For the sale of reading material in whatever form.